FAQ

What's a vintage rental company?

We're an event rental company specializing in unique and one-of-a-kind vintage pieces. Unlike a traditional rental house that carries mass quantities of store-bought items, we have a highly curated collection of vintage goods that add a unique look to any event.

Although we can't provide you with 5 identical sofas, this doesn't mean your entire event will look mismatched when we incorporate our vintage pieces in. We can certainly create a beautifully cohesive look for you by utilizing various items within our collection, and your guests will appreciate not staring at the same old boring white pleather sofa yet again. Trust us, nobody likes ordinary!

Where do you deliver?

We conduct the majority of our business in Austin and the surrounding areas. This doesn't mean that we're not willing to travel though; we love ourselves a good roadtrip.

We can accommodate out-of-state orders, as well as those based in Dallas, Houston, Marfa, San Antonio, or anywhere else in Texas for that matter.

Any deliveries to out-of-town locations are subject to higher delivery fees to cover our team's travel expenses, such as hotel and food, while traveling.

What services do you offer besides rentals?

We offer full design & styling services in conjunction with our vintage rentals. A minimum order of $1500 worth of vintage rentals is required, in addition to our $2500 design & styling fee.

So sorry, but we don't offer any coordination services, but we'll gladly send you recommendations for some of our favorite planners in town.

What's your delivery fee?

Our delivery rates start at $150 within Austin. This rate increases based upon various factors, including: the venue's location from our warehouse, specific delivery times, late night pickup's, and the quantity of items rented.

Out-of-tow deliveries are available, but a higher order minimum and delivery fee will apply. This covers our delivery crew's hotel rooms and meals while away. Please be sure to shoot us an email if you have any specific questions about your long-distance delivery.

What's your minimum order requirement?

Our minimum order is $250 for all rental orders, not including setup or delivery fees.

We'd love to setup a time to host you at our warehouse! You'll see it's quite easy to meet this minimum thanks to our large selection of rental items.

How do I view your inventory?

You may browse our inventory of vintage rentals by viewing our collection online or you can setup a time to view our inventory in-person at our South Austin showroom.

We're open by appointment only, but if you shoot us an email, we'll gladly arrange a time for you to stop in.

I know what I want to rent. Now what?

You can either create a wishlist by adding items to a shopping cart like you would while normally online shopping, or shoot us over an inquiry via our contact form with your requested items.

Please provide your venue name and event date so that we can include our delivery fee.

We'll double-check availability and send a proposal your way, along with a payment link to process your order online. Easy peasy!

An initial 50% non-refundable deposit will be charged upfront to reserve these pieces for your event.

What if I change my mind? Can I make changes to my order?

Once an order is booked, reductions to orders are not allowed at any point. Item swaps of equal or greater value can be made up to 14 days prior to your event date.

Additional rentals can always be added to your order, dependent upon item availability.

Uh oh! I spilled wine on your sofa. Now what?

Mistakes happen all the time, so don't stress! We offer a 10% optional damage waiver for all tabletop items such as china, flatware, and glassware. This waiver doesn't cover any of our furniture rentals.

If an item is ruined that isn't covered by the damage waiver, we will charge you what it costs us to fix it and/or full replacement costs.

For example, if your guest spills a glass of red wine on our sofa, we will charge you for the cost of professional cleaning. If the stain cannot be removed and we need to reupholster that bad boy, you will be charged for the fabric and the re-upholstery costs.

Thankfully, this doesn't happen often at all.

I own a pickup truck. Can I pick up the items myself?

Because our inventory contains so many fragile items, all of our orders must be delivered by one of our trained delivery team members.

This way, our clients won't worry about being charged for an item damaged during the transportation process, and we won't worry that our pieces come back missing an arm or a leg. It's a win-win situation for everyone!

So sorry, but we're unable to make any exceptions to this rule.

What's your cancellation policy?

We allow cancellations up to 30 days prior to your event date. Should you choose to cancel before this time, the remaining balance due will not be charged. Any event cancelled with less than 30 days notice will be charged in-full.

Please note that all 50% deposits are non-refundable.