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Q&A

General Information

WHAT MAKES YOU DIFFERENT FROM A STANDARD RENTAL COMPANY?


We’re a boutique rental company specializing in unique rental pieces for weddings, corporate events, trade shows, and all other social gatherings. Unlike a traditional rental house that carries mass quantities of common rentals, we have a highly curated collection of rentals sourced worldwide. You won’t find Chiavari chairs, folding tables or shiny polyester napkins in our inventory.

We carry antiques, vintage, mid-century modern, bohemian, and design-forward modern rentals that tie together the look of your entire event. Whether it’s our reclaimed wooden farm tables from India, a sofa upholstered in African mud cloth, or our custom-built leather bars, our pieces create a beautiful atmosphere for your guests!

Many of our items are one-of-a-kind, so we incorporate similar colors and aesthetics to create cohesive designs. We can’t (and don’t want to) provide you with matching white faux leather sofas, but we do offer multiples of our most coveted pieces. So, if you prefer a matchy-matchy look, we’ve got you covered with some stylish options.

We have it all: lounge furniture, farm tables, cocktail tables, dining chairs, tabletop rentals, and décor. We’ll work alongside you to create an event that has your guests marveling at your impeccable taste.

HOW DOES THIS ALL WORK?


You’ll want to reach out to us once you’ve already secured your event date and event location. Knowing your venue will help us best determine what rentals will fit within the space, and the event date allows us to check our item’s availability.

Once you have the date and location selected, we’ll begin the conversation about all of your visions and inspirations.  We ask for any of our out-of-town clients to submit a wishlist. This helps us design a custom proposal for you that matches your own personal style.

After submitting a wishlist, if you’re local to Austin, we’d love to have you into our South Austin showroom to see everything in-person. If you’re planning from afar, no worries! We’re quite accustomed to creating proposals & booking orders via email.

UH OH! I DAMAGED MY RENTALS. NOW WHAT?


Your guests were enjoying themselves at your party, and that’s certainly not a bad thing! Our delivery orders contain a 10% non-refundable damage protection so that you can enjoy your celebration and not stress about your rentals.

Unless you break an entire crate of glasses or spill an entire bottle of wine on a sofa, the damage waiver usually covers any typical damage that may happen throughout the course of your event. Any damage beyond the 10% damage protection and/or missing items will be the client’s financial responsibility.

WHAT'S YOUR MINIMUM ORDER REQUIREMENT?


Our minimum order for delivery within Austin is $1,000, which does not include setup or delivery fees. Please note that our order minimum increases depending upon your venue’s location to our Austin-based warehouse, so this is only a starting rate.

HOW DO I SEE YOUR INVENTORY?


You may browse our entire collection of vintage and modern rentals here. If you don’t see what you’re looking for, reach out to us and we will certainly let you know if we have that item in-stock. We’re constantly sourcing new pieces!

Please note that we’re open by appointment only, because we’re often off-site setting up for events. You can reach us here to setup a time to stop by & view our collection in-person.

DO YOU SOURCE ITEMS?


We love nothing more than searching for items to add to our rental collection. If you’re not seeing what you’re looking for, please reach out to us. While we do our best to keep our website updated, we’re constantly adding new pieces to our inventory and sometimes we have pieces that aren’t live on our site yet.

If we don’t have your desired rentals already, we’re always happy to make custom pieces or source items that match our brand. We will need enough time to make or locate your goods, so last-minute requests aren’t typically possible.

CAN YOU HELP ME DESIGN EVERYTHING?


We’d be happy to help you with a custom design for your event. After chatting through your vision and color palette, we’ll provide you with up to 3 rounds of complimentary design boards. These will enable you to see how the rentals would look on-site for your event.

Any additional rounds of design boards are $75 each.

Booking & Payments

CAN I VISIT YOUR WAREHOUSE?


While we absolutely love to meet our clients, our warehouse tours aren’t the most time-effective option for booking rentals. We have a working warehouse, meaning it’s setup for storage, not displayed in a showroom environment. Due to a busy event schedule, we unfortunately cannot guarantee that any of your desired items will be on-site during appointments.

Because we’re unable to pull furniture pieces down from the shelves during tours, we recommend utilizing our provided design boards to visualize how your pieces would look on-site for your event. We love helping bring your visions to life!

I KNOW WHAT I'D LIKE TO RENT. NOW WHAT?


The easiest way to obtain a quote is to create a wishlist of all the items you love from our collection. You can add items to a shopping cart like you would while normally online shopping. Once it’s submitted to us, we will send you back a quote.

Be sure to edit the quantities you’ll need for any item you’ll need in multiples, such as glassware or plates, as this enables us to provide you with the correct pricing.

If you’d prefer, you can also shoot us an inquiry via our contact form with your requested items or give us a call. Please provide your event date, venue name, and guest count so that we can accurately price your order.

CAN I EDIT MY BOOKED ORDER?


We know that events are constantly changing, so we allow 2 rounds of revisions. These item swaps of equal or greater value can be made up until 14 days before your event date. We don’t allow any overall reductions to your order once it’s booked.

Additional rentals can be added to your order until 7 days prior to your event date, dependent upon item availability. An additional deposit is required when items are added onto an order.

DO YOU OFFER LONG-TERM RENTALS?


We can definitely accommodate weekly rentals with our inventory listed online. Whether you’re renting for a home staging, film production, commercial shoot, or any other extended-term needs, we’d be happy to chat through your desired rentals and provide a quote.

MY EVENT IS VERY SOON. CAN I STILL BOOK RENTALS?


Definitely! We’re very accustomed to booking last-minute rental orders and do our best to accommodate them whenever possible. Orders booked within 30 days of the event date must be paid in-full.

If your event date is 4-7 days away, we will provide you with a quick turnaround window to book your rentals. If you’re unable to book within this window, a 20% rush fee will be applied.

If your event date is 1-3 days away, a 20% rush fee will be automatically applied to your order.

This rush fee covers the additional time needed to revise our delivery schedule, change our crew’s schedule, and clean/prep all rentals with limited notice.

Our delivery windows are often limited for last-minute orders, so we do encourage you to book as far in advance as possible.

HOW DO I PAY?


We accept checks, credit cards, and ACH payments. Please note that we do require a credit card to be kept on-file for every order in case of any incidentals.

Any last-minute orders booked within 1 week of the event date will be required to pay via credit card.

We don’t accept any net-payments and we make no exceptions to this rule.

WHAT'S YOUR CANCELLATION POLICY?


We allow written cancellations up to 30 days prior to your event date. If you cancel before this time, the remaining balance due will not be charged. Any event cancelled with less than 30 days notice will be charged in-full.

Please note that all 50% deposits are non-refundable.

Order Delivery

WHERE DO YOU DELIVER TO?


Austin and its surrounding cities are our sweet spot. This doesn’t mean that we’re not willing to travel though, because we love ourselves a good road trip.

We often accommodate orders for clients based throughout the entire state of Texas, including but not limited to: Dallas, Houston, San Antonio, Corpus Christi, and Marfa.

Any deliveries to out-of-town locations are subject to higher order minimums and delivery fees to cover our team’s additional travel expenses, such as hotel and meals.

HOW DOES WHITE-GLOVE DELIVERY WORK?


We require a 3-hour window for all deliveries and pickups. Should your timeline not accommodate this window, your order will incur a higher delivery fee.

We will schedule the correct amount of crew members based upon your timeline. Need items setup quickly? No problem. We’ll assign additional crew members to ensure we’re off-site before your guests arrive.

Once on-site at your venue, our team will setup all of your large furniture items according to your layout. All tabletop and small rentals will be left in their respective crates for your coordinator, florist, or caterer to setup.

We will then retrieve all of the pieces in the evening once your event ends. We ask that all tabletop items are rinsed and placed back in their crates prior to our arrival. Easy peasy, right?

WILL YOUR CREW SETUP MY TABLEWARE?


Our crew will setup your dining tables and chairs according to your layout. They will then leave all tableware (glassware, flatware, utensils) in their respective crates for your caterer.

WHAT'S YOUR DELIVERY FEE?


Our white-glove delivery pricing starts at $350 within Austin, although we regularly travel all over the great state of Texas.

Delivery rates increase based upon various factors, including: the venue’s location from our warehouse, specific delivery times, late night pick-ups, and the quantity of items rented.

WHEN DO I CONFIRM MY DELIVERY TIMES?


We will reach out to you via email as your event date is approaching to confirm your delivery details.

All delivery times must be confirmed within one week of your delivery date so that we can properly schedule our crew. Any changes to your order’s times/venue/dates with less than a week’s notice will be charged a $175 rescheduling fee.

I OWN A PICKUP TRUCK. CAN I PICK UP THE ITEMS MYSELF?


Sorry, we don’t offer a will-call option for clients to transport our items. Because our inventory contains so many fragile items, all orders must be delivered by one of our trained team members.

This policy ensures that nobody is charged for damages during the transportation process, and we don’t lose sleep over our items being returned with a missing leg (which has happened one too many times). It’s a win-win situation for everyone.

Sorry, but we’re unable to make any exceptions to this rule.