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Q&A

General Information

WHAT MAKES YOU DIFFERENT FROM A STANDARD RENTAL COMPANY?


We’re an event rental company specializing in unique rental pieces for weddings, corporate events, and all other special occasions. Unlike a traditional rental house that carries mass quantities of store-bought items that are commonly used at events, we have a highly curated collection of antique, vintage, mid-century modern, and just plain awesome rentals that will tie together the look of your entire event. You won’t find Chiavari chairs or shiny polyester napkins in our inventory, but you will find unique pieces that can truly create a beautiful atmosphere for your guests.

We can’t provide you with matching sets of white faux leather sofas. Instead, our inventory includes items we’ve sourced worldwide, whether it’s reclaimed wooden farm tables from India or a sofa upholstered in African mud cloth. We do have multiples of some of our items, so if you prefer the matchy-matchy look, we’ve got you covered!

We incorporate similar colors and aesthetics to create cohesiveness within our designs. Though we often design with pieces from different time periods, your event won’t look mismatched… unless that’s what you prefer! We believe that guest’s eyes should turn at every corner to see what’s coming next, rather than casually stroll past the cliché décor as they head straight to the bar for a cocktail.

We have it all: lounge furniture, farm tables & dining chairs, tabletop rentals, and décor. We’ll work alongside you to create an event that has your guests marveling at your impeccable taste.

HOW DOES THIS ALL WORK?


You’ll want to reach out to us once you’ve already secured your event date and event location. Knowing your venue will help us best determine what rentals will fit within the space, and the event date allows us to check our item’s availability.

Once you have the date and location selected, we’ll begin the conversation about all of your visions and inspirations.  We ask for any of our out-of-town clients to submit a wishlist. This helps us design a custom proposal for you that matches your own personal style.

After submitting a wishlist, if you’re local to Austin, we’d love to have you into our South Austin showroom to see everything in-person. If you’re planning from afar, no worries! We’re quite accustomed to creating proposals & booking orders via email.

UH OH! I DAMAGED MY RENTALS. NOW WHAT?


Your guests were enjoying themselves at your party, and that’s certainly not a bad thing! Our orders contain a 10% non-refundable damage protection so that you can enjoy your celebration and not stress about your rentals.

Unless you break an entire crate of glasses or spill an entire bottle of wine on a sofa, the damage waiver usually covers any typical damage that may happen throughout the course of your event. Any damage beyond the 10% damage protection and/or missing items will be the client’s financial responsibility.

WHAT'S YOUR MINIMUM ORDER REQUIREMENT?


Our minimum order for deliveries is $500, which does not include setup or delivery fees. Please note that our order minimum increases depending upon your venue’s location to our Austin-based warehouse.

We accept will-call orders on a case-by-case basis, and these don’t need to meet the $500 order minimum. Restrictions do apply, so please inquire for further details. 

HOW DO I SEE YOUR INVENTORY?


You may browse our entire collection of vintage and modern rentals here. If you don’t see what you’re looking for, reach out to us and we will certainly let you know if we have that item in-stock. We’re constantly sourcing new pieces!

Please note that we’re open by appointment only, because we’re often off-site setting up for events. You can reach us here to setup a time to stop by & view our collection in-person.

Booking & Payments

I KNOW WHAT I'D LIKE TO RENT. NOW WHAT?


The easiest way to obtain a quote is to create a wishlist of all the items you love from our collection. You can add items to a shopping cart like you would while normally online shopping. Once it’s submitted to us, we will send you back a quote.

Be sure to edit the quantities you’ll need for any item you’ll need in multiples, such as glassware or plates, as this enables us to provide you with the correct pricing.

If you’d prefer, you can also shoot us an inquiry via our contact form with your requested items or give us a call. Please provide your event date, venue name, and guest count so that we can accurately price your order.

CAN I EDIT MY BOOKED ORDER?


We know that events are constantly changing, so we allow item swaps of equal or greater value up until 14 days before your event date. We don’t allow any overall reductions to your order once it’s booked.

Additional rentals can be added to your order until 5 days prior to your event date, dependent upon item availability.

WHAT'S YOUR CANCELLATION POLICY?


We allow written cancellations up to 30 days prior to your event date. If you cancel before this time, the remaining balance due will not be charged. Any event cancelled with less than 30 days notice will be charged in-full.

Please note that all 50% deposits are non-refundable.

Order Pickup & Deliveries

WHERE DO YOU DELIVER?


Austin and its surrounding cities are our sweet spot. This doesn’t mean that we’re not willing to travel though, because we love ourselves a good road trip.

We often accommodate orders for clients based throughout the entire state of Texas, including but not limited to: Dallas, Houston, San Antonio, Corpus Christi, and Marfa.

Any deliveries to out-of-town locations are subject to higher order minimums and delivery fees to cover our team’s additional travel expenses, such as hotel and meals.

WHAT'S YOUR DELIVERY FEE?


Our white-glove delivery rates start at $350 within Austin, although we regularly travel all over Texas and surrounding states.

Delivery rates increase based upon various factors, including: the venue’s location from our warehouse, specific delivery times, late night pick-ups, and the quantity of items rented.

I OWN A PICKUP TRUCK. CAN I PICK UP THE ITEMS MYSELF?


Because our inventory contains so many fragile items, all of our large furniture orders must be delivered by one of our trained delivery team members.

This ensures that our clients won’t worry about being charged for an item damaged during the transportation process, and we won’t worry that our pieces come back missing a leg. It’s a win-win situation for everyone. So sorry, but we’re unable to make any exceptions to this rule.

We do allow will-call orders of our smaller goods from our warehouse on a case-by-case basis. Due to unpredictable Texas weather, we don’t allow any of our items to be transported in the bed of a pickup truck. If you have a covered vehicle with adequate space & moving blankets to safely transport our goods, we will be happy to discuss the possibility of a pickup order.